FAQ

English — Frequently Asked Questions

Wigs (Products)

  • How long does delivery take? Within Germany 2–5 business days, to other EU countries 3–7 business days.
  • Can I return the wig? Yes, you have a 14-day right of return.
  • How do I care for my wig? Care instructions can be found on the respective product page.
  • What payment methods are accepted? Visa, Mastercard, Maestro, Apple Pay, Google Pay, PayPal, Bancontact.

Weaves / Box Braids (Salon Service)

  • How can I book an appointment for Box Braids? Booking is done directly online on the corresponding product page: lux-peruck.de/products/tressen
  • How long does a session take? A Box Braids appointment takes about 3 to 5 hours (depending on the length, thickness, and fineness of the braids).
  • Do I have to pay a deposit? Yes, a deposit of €15 is required upon booking.
  • How can I cancel or reschedule my appointment? Please refer to our cancellation policy.

General